Situation
The Coca-Cola Company embarked on an ambitious multi-phase, multi-year transformation to modernize their billing and reimbursement processes across sales, support, and customer teams. The organization was migrating from a 40-year-old legacy mainframe system to SAP S/4HANA to enable future enhancements in customer management and operational hierarchy. However, the technical migration alone was insufficient—the company faced significant organizational challenges including entrenched organizational inertia, widespread resistance to change, lack of stakeholder understanding regarding new system benefits, mounting frustration across business units, and customer confusion about evolving processes. The business required comprehensive change management and process optimization to ensure successful adoption and realize the full value of their substantial technology investment.
Our Solution
Thought Logic partnered with business leaders to develop and execute a comprehensive change management strategy that maximized user adoption and guided key stakeholders through the entire transformation journey. Our approach combined strategic change leadership with hands-on process optimization, taking responsibility for leading both change management and process optimization efforts across all affected business functions. We developed a cohesive change plan that addressed organizational inertia while building enthusiasm for new capabilities, created targeted communication strategies to reduce resistance and confusion, and established robust training infrastructure to ensure sustainable adoption of new systems and processes.
Stakeholders
Our Clients
Our Solution Team
Achievements
The engagement transformed a potentially disruptive technology migration into a catalyst for improved operational excellence and enhanced customer experience capabilities.
