Situation
This investment firm had recently gone live with a Workday implementation led by another consulting firm and was experiencing significant challenges with platform adoption and operational efficiency. The organization faced mounting issues including unclear ownership of processes across the employee lifecycle, a growing backlog of enhancement requests that was hampering productivity, and declining user satisfaction as employees struggled with complex, poorly designed workflows. The previous implementation had created operational confusion rather than the intended efficiency gains, and the firm needed immediate intervention to stabilize the platform, clarify process ownership, and implement sustainable improvement mechanisms that would restore confidence in their HR technology investment.
Our Solution
Thought Logic conducted a comprehensive process-by-process review across the entire talent lifecycle including talent acquisition, onboarding, compensation, and employee lifecycle management. We identified redundant approvals and documented pain points that were creating user frustration and operational inefficiency. Our approach included creating an intake model to systematically manage and prioritize the enhancement backlog, establishing clear decision rights and process ownership across all HR functions, and facilitating working sessions to assign specific process owners while creating sustainable governance frameworks. The solution focused on both immediate stabilization and long-term optimization through streamlined workflows and enhanced user experience design.
Stakeholders
Our Clients
Our Solution Team
Achievements
The engagement successfully transformed a problematic Workday implementation from a source of frustration into a stable, efficient HR technology platform that supports organizational productivity and employee satisfaction.
