Revitalizing Brand Performance Through Strategic Merchandising Excellence

Revitalizing Brand Performance Through Strategic Merchandising Excellence

Situation

This global CPG manufacturer faced a critical challenge in a maturing yet rapidly evolving product category where their industry-leading brand was losing market share to new competitive entrants. The acquired brand was underperforming against strategic customer expectations, creating urgency around repositioning and long-term viability. The company needed to conduct comprehensive analysis of the competitive landscape, understand evolving customer requirements, and identify the technological and strategic initiatives necessary to build sustainable competitive advantage. The challenge required both immediate tactical improvements and a comprehensive long-term vision that would enable strategic defense of market position while adapting to changing consumer behaviors and retail dynamics.

Our Solution

Thought Logic partnered with senior leadership through strategic planning sessions to define critical market segments and key customer priorities, then conducted comprehensive analysis and research to develop actionable growth strategies. Our approach combined deep competitive intelligence with customer-centric merchandising strategy, developing new merchandising strategies and guidelines that adapted to evolving retail environments while integrating internal and external data to analyze channel, category, and shopper trends. We created alignment across vision and resource allocation to ensure success with key customers, competitors, and internal stakeholders. Our solution provided detailed strategic guidance on specific assortment and merchandising strategies designed to achieve best-in-class customer and consumer experiences.

Stakeholders

Our Clients
  • Global CPG Manufacturer leadership and brand management teams

  • Strategic accounts and key customer relationship managers

  • Merchandising, category management, and retail strategy specialists

  • Market research and consumer insights teams

Our Solution Team
  • CPG industry experts with retail merchandising expertise

  • Strategic planning and competitive analysis consultants

  • Customer experience and shopper behavior specialists

  • Data analytics and market research professionals

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Achievements

The engagement successfully repositioned the brand for competitive advantage while building lasting organizational capabilities for sustained market leadership.

Revenue Growth and Market Recovery
  • $183 million in enabled client revenue growth opportunities through strategic repositioning and enhanced customer relationships

  • Trial opportunity creation with two largest strategic customers, opening new revenue streams and strengthening key partnerships

Strategic Market Positioning
  • Comprehensive competitive framework developed for sustainable market defense and strategic positioning

  • Strategic, repeatable merchandising strategies implemented that are customer-specific and scalable across the portfolio

  • Long-term vision and roadmap established from assortment optimization through turnkey selling materials to drive customer buy-in

Organizational Capabilities
  • Built internal expertise for continued merchandising excellence and strategic account management

  • Enhanced data-driven decision making capabilities for ongoing competitive analysis

  • Created sustainable frameworks for adapting to evolving retail and consumer dynamics

  • Established processes for continuous market intelligence and strategic responsiveness

  • This established Atlanta-based financial services company faced a critical strategic challenge as fintech disruptors were rapidly attracting consumers away from traditional banking relationships.

  • This global Fortune 500 consumer packaged goods company was experiencing market share erosion to competitors and struggling with poor visibility into the key performance factors driving their business success.