Situation
This global asset management company had recently implemented Workday but discovered that their onboarding processes remained fragmented, inconsistent, and heavily reliant on manual workarounds. The organization faced significant challenges including delayed new hire productivity due to inefficient provisioning, missed deadlines and frustration among HR and IT teams managing complex manual processes, and inconsistent onboarding experiences that varied significantly across regions and departments. The existing processes led to delays in new hire productivity, created administrative burden for support teams, and generated frustration among managers who lacked proper tools and guidance for effective onboarding. The company needed a comprehensive solution that would leverage their technology investments while eliminating operational inefficiencies.
Our Solution
Thought Logic conducted a comprehensive current state assessment across regions, documenting all onboarding touchpoints from offer acceptance through Day 1 integration. We mapped process variances, identified duplicate tasks, and collaborated with IT teams to design automated provisioning flows that would eliminate manual workarounds. Our solution included comprehensive process redesign with configuration changes and self-service resources, plus we developed and deployed manager toolkits and training programs to ensure compliance and accelerate new hire integration. The approach combined technology enablement through UKG, ServiceNow, and SharePoint platforms with organizational capability building to create sustainable improvements.
Stakeholders
Our Clients
Our Solution Team
Achievements
The engagement transformed the asset manager’s onboarding operations from fragmented, manual processes to streamlined, automated workflows that deliver measurable improvements in efficiency, employee experience, and operational effectiveness.
