Situation
Invesco was operating with an outdated on-premise HCM system and fragmented regional mailboxes that created significant limitations in employee HR experience and operational efficiency. The organization recognized the need to improve employee and HR experience, streamline processes, enable automation, increase data quality and reliability, inform continuous improvement, and modernize their technology infrastructure. However, their traditional approach ultimately limited capabilities, innovation, and return on investment due to reliance on an on-premise HCM system, disjointed and manual processes, and lack of Agile implementation methodology. The company required a comprehensive transformation that would leverage modern cloud platforms while ensuring seamless adoption across their global workforce.
Our Solution
Thought Logic’s technology and strategy implementation consultants collaborated with the RNDC’s IT Department to expand and modernize their Service Management Delivery capabilities through comprehensive ServiceNow platform optimization. Our approach involved working closely with and acting on behalf of Product Owners while leading multiple scrum teams to ensure agile delivery. We collaborated with IT leadership to provide advisory services on industry-leading practices, performing detailed fit-gap analyses and building comprehensive execution roadmaps. Additionally, we brought in and managed an elite ServiceNow Development shop to execute custom configurations and system administration, ensuring the platform was tailored to meet the organization’s specific operational requirements.
Stakeholders
Our Clients
Our Solution Team
Achievements
The engagement successfully transformed Invesco from fragmented, manual HR operations to a unified, automated, and globally consistent employee experience supported by modern cloud technology platforms.
