Streamlining Workforce Management for Cox Automotive

Streamlining Workforce Management for Cox Automotive

Situation

Cox Automotive, with estimated annual revenues of $7 billion and a workforce of 18,000 employees, faced significant operational challenges with their manual timekeeping and scheduling processes. The existing systems created inefficiencies and compliance risks, especially with state-specific labor laws that required sophisticated management across their national operations. To address these challenges, the company implemented UKG’s Pro WFM platform, introducing consistent, company-wide scheduling for all employees alongside transformative shift processes including mobile capabilities, geofencing, and attestation features to streamline operations and enhance compliance. However, the technical implementation alone was insufficient—the organization needed comprehensive change management and process optimization to ensure successful adoption and realize the full $2.4MM in projected annual benefits.

Our Solution

Thought Logic assembled a team of workforce management and business transformation experts to deliver integrated system implementation, process optimization, and change management support aligned with the client’s strategic goals. Our comprehensive approach leveraged deep expertise in timekeeping and workforce management to guide this multi-phased implementation, addressing complexities of pay, time, and scheduling for 18,000 employees across the nation while ensuring $2.4M in annual cost savings. We focused on strategic design and configuration, supporting key system elements including geofencing, mobile clocking, attestation, contingent labor scheduling, labor forecasting, and consistent scheduling to ensure alignment with compliance requirements and business priorities. Additionally, we provided integrated project oversight, orchestrating three sub-projects for pay, time, and scheduling while driving collaboration between functional leads, system integrator, and program leadership to deliver cohesive solutions.

Stakeholders

Our Clients

  • Human Resources leadership and workforce management teams

  • IT & HR Technology specialists responsible for system integration

  • Operations and Field Managers overseeing 18,000+ employees

  • Executive leadership focused on cost reduction and compliance enhancement

Our Solution Team

  • Workforce management and business transformation experts

  • UKG Pro WFM platform implementation specialists

  • Process optimization and compliance specialists

  • Change management and employee experience consultants

$0
In efficiency & accuracy savings
$0
in Workforce Empowerment

Achievements

The engagement successfully transformed the automotive technology provider’s workforce management from manual, error-prone processes to an automated, compliant, and efficient system that delivers measurable cost savings and improved employee experience.

Financial and Operational Impact

  • $750K in Efficiency & Accuracy through automated complex pay programs and practices enabled by mobile geofenced clock-ins, real-time data, and significant efficiencies in payroll and workforce management with reduced processing errors

  • $900K in System/Process Consolidation by replacing legacy tools, removing middleware, and eliminating redundant systems plus automated support and payroll processing powered by self-service functionality

Technology and Workforce Transformation

  • $700K in Workforce Empowerment through enhanced employee experience via intuitive interface, reduced complexity, and improved flexibility, thereby lowering turnover while equipping managers with tools, knowledge, and motivation needed for successful transition

  • Comprehensive UKG Pro WFM implementation covering geofencing, mobile clocking, attestation, contingent labor scheduling, labor forecasting, and consistent scheduling across all locations

Program Excellence

  • Multi-phased implementation success with strategic design, configuration, and change management ensuring smooth transition for 18,000+ employees

  • Enhanced compliance capabilities addressing state-specific labor laws and regulatory requirements across national operations

  • Sustainable workforce management framework that supports continued operational excellence and scalability

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