Situation
Coca-Cola’s North America team faced significant challenges in accessing timely, accurate operational and customer data to support decision-making and customer service initiatives. Without a single source of truth for key operations and customer metrics, the organization was spending considerable time and effort maintaining multiple data ETL pipelines while struggling to derive actionable insights and investigate customer service issues effectively. The client required a comprehensive solution that would democratize data access, enabling customer teams to effortlessly access insights and drill down to identify root causes of operational issues with enhanced speed and accuracy throughout their beverage operations.
Our Solution
Thought Logic partnered with the client to deliver a scalable data foundation supporting operations and customer teams with faster access to insights through streamlined data infrastructure and automated executive reporting. Our approach focused on executing data engineering initiatives including building automated data pipelines and designing scalable data architecture to support advanced analytics. We created comprehensive self-service business intelligence analytics dashboards that allow end-users the ability to drill down for root cause analysis while enabling teams to view macro level trends. Additionally, we consolidated multiple disparate data sources into a common data model that serves as the backbone for operational and executive insights, ensuring consistent, reliable data access across all business functions.
Stakeholders
Our Clients
Our Solution Team
Achievements
The engagement successfully positioned the Coca-Cola with modern data infrastructure that enables faster, more accurate decision-making while building scalable capabilities that support continued operational excellence and customer satisfaction.
