Accelerating Enterprise Technology Modernization Through Strategic Platform Implementation

Accelerating Enterprise Technology Modernization Through Strategic Platform Implementation

Situation

RNDC required comprehensive platform modernization to mature their IT and Enterprise Technology solutions while addressing critical gaps in their technology infrastructure. The organization needed to establish a Configuration Management Database (CMDB) to support enterprise-wide asset management and service delivery capabilities. RNDC faced the challenge of rapidly deploying and integrating sophisticated IT service management platforms while ensuring successful adoption across the organization. The company required expert guidance to stand up ServiceNow CMDB capabilities, expand their technology footprint to include enterprise integration and leadership development, and craft solutions that would stabilize and ensure the long-term success of their modernized technology platform.

Our Solution

Thought Logic stepped in to provide comprehensive platform modernization support, acting as the de-facto footprint leader for enterprise integration and development while crafting business-aligned solutions. We deployed a mature and automated Hardware Asset Management solution, an IT Change Enablement tool and processes, a heavily revised Portal UX, Mobile App functionalities, onboarding workflows, many customized service management ticket types, and various integrations with other core enterprise platforms and external vendor services. Our approach combined technical implementation expertise with strategic organizational development to ensure both the IT Department’s service management needs and broader enterprise technology requirements were effectively addressed.

Stakeholders

Our Clients

  • IT Department’s CISO & ServiceNow Product Owner, and VP of Procurement leadership

  • Directors and VPs in other functional business areas (HR, FN, etc.)

  • Enterprise technology teams requiring modernized IT service management

  • End users across the organization needing enhanced IT support capabilities

Our Solution Team

  • Platform modernization and ServiceNow implementation specialists

  • IT service management and CMDB deployment experts

  • Hardware asset management and enterprise technology consultants

  • Change enablement and organizational development specialists

0
Reduction in days for CAB approval times
0k+
Non-data center dynamic hardware asset records discovered and integrated

Achievements

The engagement successfully transformed RNDC’s technology platform from basic IT service delivery to comprehensive enterprise technology management that supports both current operations and future organizational development.

Operational Efficiency and Process Improvement

  • CAB approval times reduced by approximately 7 days while simultaneously reducing the PROD backlog rate, dramatically improving change management efficiency

  • 45k+ non-data center dynamic hardware asset records discovered and integrated, providing comprehensive visibility into enterprise technology assets

Platform Capabilities and Integration

  • CMDB leveraged across 6 modules with unique and impactful business functions across the platform, creating comprehensive IT service management capabilities

  • Mature and automated Hardware Asset Management solution implemented with IT Change Enablement tools, revised Portal UX, Mobile App functionalities, and extensive enterprise platform integrations

Strategic Technology Foundation

  • Comprehensive ServiceNow platform modernization that supports both immediate IT service management needs and long-term enterprise technology strategy

  • Enhanced enterprise integration through customized service management workflows and external vendor service connections

  • Improved organizational capabilities through change enablement processes and modernized user experience design

  • Scalable technology infrastructure that positions RNDC for continued growth and technological advancement

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